1. Order inquiries contact
Please address all inquiries regarding orders to xgate@gsec1.com or please call us on (0) 870 164 4010.

2. Renewals & Deliveries:
SMS credits: If you have bought SMS credits using our online store you will receive:
a) A SMS credit Activation Key code within 30 minutes of your paymen t- by email (and in your account on the XGate website).
b) Receive notification that your SMS account has been credited for the number of SMS you have bought within 1 hour of your keycode activation.

If you have not received either of the above, please call us on (0)870 164 4012 or email us at xgate@gsec1.com

Model upgrade License:
If you have bought a Model Upgrade Licence (ie upgrade from XGate to XGate Pro) using our online store and have not received:
a) A Model Upgrade Licence Activation key within 30 minutes of your payment by email (and in your account on the XGate website)
Please call us on (0)870 164 4012 or email us at xgate@gsec1.com.

Renewal of XGate Licences:
If you have bought an XGate Licence Renewal package using our online store and have not received:
a) An XGate Licence Renewal Activation keycode within 30 minutes of your payment by email and in your account on the XGate website
Please call us on (0)870 164 4012 or email us at xgate@gsec1.com.

3. Cancellations & Refunds

Cancellation:
You can choose to cancel at any time:
1) The unused SMS credits that you have in your account.
2) The model upgrade licence as long as the licence has not been activated with the activation key.
3) The XGate Licence renewal package as long as it has not been activated with the activation keycode.

Refunds:
Refunds will be made within 7 days to the credit card you used in ordering from the online store.